FREQUENTLY ASKED QUESTIONS
- What countries deliveries are made?
Spain, France, Germany, Italy, UK, Netherlands, Belgium, Luxembourg, San Marino, Austria, Denmark, Ireland, Switzerland, Bulgaria, Estonia, Finland, Latvia, Lithuania, Norway, Romania, Sweden, Slovenia, Hungary, Poland and Czech Republic.
- What is Garatti account?
Your account Garatti allows us to obtain the data necessary to process your orders. You have full control over their personal data. The can change from your account at any time.
Login to your account:
- View and modify your data
- Check and change your shipping addresses
- Change your password
- Subscribe to Newsletter
Garatti Your account also allows you to track your orders and their returns online.
- How to create an account Garatti?
Click " Sign here "and enter your data.
- I have lost or have forgotten my password How to recover my password?
Click " Here ", enter your e-mail address and receive an email reminding you your password.
- How I can I contact you?
Have any questions? Need some information? The service client Garatti is at your disposal:
Phone: Our call center will connect you to a specialist to answer all your questions 958 581 034 Monday to Friday from 10:00 to 14:00 hours.
Chat: You can contact on the chat service if an operator is available for immediate response.
Email: Send us an e-mail with your questions or suggestions to firstname.lastname@example.org
Form: You can fill out the following " contact form "
- Can I keep my shopping a visit to another?
Have you made a choice not to validate now? Do not worry! If the product is still available, will remain in your cart, along with the selected items the next time you visit the website.
- How to know the available stock of an item?
All items that are on our website are available for immediate service.
- What can I find in Garatti selection?
Garatti.com proposes to establish a select range of recognized and appreciated brands. Our goal is to regularly propose makes and models of footwear latest trend: sneakers, ballet flats, loafers, flip flops, sandals, boots, boots, house slippers ...
- What are the delivery of my order?
All orders validated before 12:00 are shipped the same day. It must be noted that orders placed with payment "Bank Transfer" are considered validated once we receive the transfer. We will inform you of the delivery of your package with an email confirmation preparation and handling. You will also receive a tracking number with which you can be informed at all times of the status of your order. You can view the delivery days of each country in the section of " Shipping and delivery ".
- How I can change or cancel an order?
We can not modify data in a validated order. You will need to make a request for cancellation by email.
- What are the payment methods?
Click " PAYMENTS "to access information from the means of payment.
- Is it safe to pay online?
Do your shopping without Garatti.com problem with guaranteed maximum security. Garatti devotes his full attention as to the security of Internet payment. Your bank details are sent to our servers in encrypted form via SSL (Secure Socket Layer) protocol and are transmitted securely by our bank, CIC. We do not record this data at any time.
- Do the prices include VAT?
No, our web prices are net. In your shopping cart taxes apply depending on the destination country will be calculated.
- Can I receive packages in a different destination address to my billing address?
Yes, your account Garatti lets you record up to four directions.
- I have not received my package yet What do I do?
The packages are delivered to the delivery address you specified in the order form after signing.
Should not be on the premises, the carrier will leave a notification that the phone number is indicated for handling a sequel. In the event that the carrier fails to make delivery on the second occasion left back a note for you to contact the agency to arrange delivery.
If the carrier did not get to make the delivery and you have not been contacted with the freight forwarder to arrange delivery, we will contact you by phone to try to arrange delivery.